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This paper proposes using a culturally-informed perspective to understand the nuances and complexities of marginalized communities’ access (and lack thereof) to climate adaptation services. Following a previous study from (Yoon et al 2025 Environ. Res. Health 3 015011), focus groups and subsequent analysis were conducted with 31 Chinese seniors in Vancouver’s Chinatown community. Building on (Yoon et al 2025 Environ. Res. Health 3 015011)’s findings, this paper illustrates the tensions and gray areas behind Chinese seniors’ experiences and perspectives towards warming/cooling centers and other City of Vancouver climate services. Breaking down participants’ statements in the context of Chinese cultural influences in addition to overlapping and intersectional factors including age and immigration status, we posit that adding a cultural dimension of analysis enhances the development of better-targeted services. In this vein, we provide recommendations towards offering culturally specific services that are truly accessible to the communities most impacted by climate change.